Rukkus Review
A clean ticket-buying app with real-time seat visualization, instant e-tickets, and a buyer guarantee behind every purchase.
This is probably one of the cleanest ticket ordering apps we have seen.
Our reviewerRukkus Is Now TickPick: What Made It a Clean, Confident Way to Buy Tickets
Rukkus was acquired by TickPick in 2018, and the service now lives at TickPick -- rukkus.com itself now forwards straight to tickpick.com. TickPick said at the time that "all users of the Rukkus app and website will be smoothly transitioned to TickPick for an optimal user experience," folding in Rukkus's own technology along the way. The ticket-buying experience described below no longer exists under the Rukkus name, but the marketplace itself didn't go away -- it just changed its sign.
Rukkus set out to collect the widest selection of tickets at the best prices into one place, and our testing backed up that claim of a wide, easy-to-navigate selection. Creating an account only required a valid email and password before browsing began.
The app's design stood out immediately: gorgeous event imagery and a genuinely clean interface for selecting dates. From there, Rukkus offered a real-time 2D rendering of the venue for seat selection, a feature we hadn't seen handled this well by other ticket sellers at the time, making it easy to understand exactly where a seat sat relative to the stage.
A recommendation engine learned from what users liked or disliked, surfacing a "for you" section of suggested events over time. We didn't attend enough shows through Rukkus during testing to fully evaluate how well that engine performed.
E-tickets arrived instantly after purchase and worked directly from a phone, and Rukkus backed every purchase with a buyer guarantee. That combination of interface, seat visualization, and purchase guarantee made buying tickets simple in a category that often isn't -- and it's the same standard the service is held to today, now that it operates as TickPick.
Why We Love It
- Clean, beautifully designed app and easy account creation
- Real-time 2D seat selection shows exactly where you'll sit
- Instant e-tickets that work straight from your phone
- Buyer guarantee backs every ticket purchase
- Wide selection of plays, concerts, and events at competitive prices
Considerations
- Recommendation engine ('for you' picks) needs more use to fully evaluate
Our Hands-On Review
Creating an account took just an email and password before we were browsing events. The interface impressed immediately, with clean event imagery and simple date selection from the main page.
Selecting a date and time brought up Rukkus's real-time 2D seat rendering, letting us see exactly where our seats would fall relative to the stage before entering payment information. The whole path from browsing to purchase felt easy and simple.
The Rukkus Buyer Guarantee
Rukkus guarantees tickets with full confidence, and if anything goes wrong, they handle it completely. We appreciate services that stand fully behind their product this way.
A Closer Look
Rukkus Lives On As TickPick
Rukkus was acquired by TickPick in 2018 and the service now operates at TickPick -- the same wide ticket selection and easy buying experience we liked about Rukkus is what you'll find there today.
